Call Progress Analysis

Call Progress Analysis Over IP-to-IP Media Session

The Call Progress Analysis Over IP-IP Media Session feature enables the detection of automated answering systems and live human voices on outbound calls and communicates the detected information to the external application. Typically, call progress analysis (CPA) is extensively used in contact center deployments in conjunction with the outbound Session Initiation Protocol (SIP) dialer, where CPA is enabled on the Cisco Unified Border Element (CUBE), and digital signal processors (DSP) perform the CPA functionality.

Call Progress Analysis

Call progress analysis (CPA) is a DSP algorithm that analyzes the Real-Time Transport Protocol (RTP) voice stream to look for special information tones (SIT), fax or modem tones, human speech, and answering machine tones. CPA also passes the voice information to Cisco IOS or CUBE.

CPA is initiated on receiving a new SIP INVITE with x-cisco-cpa content. While a call is in progress, the DSP or the Xcoder analyzes the incoming voice or media stream. The DSP identifies the type of voice stream based on statistical voice patterns or specific tone frequencies and provides the information to the CUBE. The CUBEnotifies the dialer with a SIP UPDATE with x-cisco-cpa content along with the detected event. Based on the report, the caller (dialer) can decide to either transfer the call or terminate the call.

To use the CPA functionality, you must enable CPA and configure CPA timing and threshold parameters.

Table 1. X-cisco-cpa content meaning

SIP Message

Direction of Message

Meaning

18x or 200

Cisco IOS to dialer

CUBE informs the dialer if CPA is enabled for a call or not.

New INVITE

Dialer to Cisco IOS

Dialer requests Cisco IOS or the CUBE to activate the CPA algorithm for this session.

UPDATE

Cisco IOS to dialer

Cisco IOS or the CUBE notifies the dialer about the detected event.

CPA Events

Table 2. CPA Event Detection List

CPA Event

Definition

Asm

Answer machine

AsmT

Answer machine terminate tone

CpaS

Start of the Call Progress Analysis

FT

Fax/Modem tone

LS

Live human speech

LV

Low volume or dead air call

SitIC

Special information tone IC -- Intercept -- Vacant number or Automatic Identification System (AIS)

SitNC

SIT tone NC—No Circuit (NC), Emergency, or Trunk Blockage

SitVC

SIT tone VC—Vacant Code

SitRO

SIT tone RO—Reorder Announcement

SitMT

Miscellaneous SIT Tone

Feature Information for Call Progress Analysis Over IP-IP Media Session

The following table provides release information about the feature or features described in this module. This table lists only the software release that introduced support for a given feature in a given software release train. Unless noted otherwise, subsequent releases of that software release train also support that feature.

Use Cisco Feature Navigator to find information about platform support and Cisco software image support. To access Cisco Feature Navigator, go to www.cisco.com/go/cfn. An account on Cisco.com is not required.
Table 3. Feature Information for Call Progress Analysis Over IP-IP Media Session

Feature Name

Releases

Feature Information

Call Progress Analysis Over IP-to-IP Media Session

15.3(2)T

The Call Progress Analysis Over IP-to-IP Media Session feature enables detection of automated answering systems and live human voices on outbound calls and communicates the detected information to an external application.

The following command was introduced: call-progress-analysis .

Call Progress Analysis Over IP-to-IP Media Session

Cisco IOS XE Release 3.9S

The Call Progress Analysis Over IP-to-IP Media Session feature enables detection of automated answering systems and live human voices on outbound calls and communicates the detected information to an external application.

The following command was introduced: call-progress-analysis .

Support for additional call flows

15.5(2)T

Cisco IOS XE Release 3.15S

Call Progress Analysis feature is enhanced to support the following call-flows:

  • 180 SIP response received without SDP

  • Direct call connect (without 18x from Service Provider)

  • Multiple 18x response to INVITE

  • Early dialog UPDATE

  • Dialer-CUBE CPA call record

Restrictions for Call Progress Analysis Over IP-to-IP Media Session

  • Only SIP-to-SIP Early Offer (EO-to-EO) call flows are supported.

  • Session Description Protocol (SDP) passthrough and flow-around media calls are not supported.

  • Only the G711 flavor of codec is supported.

  • High Availability (HA) is not supported.

  • Skinny Client Control Protocol (SCCP)-based digital signal processor (DSP) farm is not supported.

  • CPA cannot not be detected if Dialer uses Inband as DTMF relay mechanism, that is, Inband to RTP-NTE DTMF inter-working is not supported with CPA.

  • CPA call record is not supported for "180 without SDP" and "Direct Call Connect (without 18x)" call flows from Service Provider.

  • With VCC codec configured on the dial-peer, the list of codecs in the VCC should match with the list of codec provisioned in DSP transcoder profile when CPA is enabled.

Configure Call Progress Analysis Over IP-to-IP Media Session

Enable CPA and Setting the CPA Parameters

Perform the following task to enable CPA and set the CPA timing and threshold parameters:

SUMMARY STEPS

  1. enable
  2. configure terminal
  3. dspfarm profile profile-identifier transcode
  4. call-progress-analysis
  5. exit
  6. voice service voip
  7. cpa timing live-person max-duration
  8. cpa timing term-tone max-duration
  9. cpa threshold active-signal signal-threshold
  10. end

DETAILED STEPS

  Command or Action Purpose

Step 1

enable

Example:

Device> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

Example:

Device# configure terminal

Enters global configuration mode.

Step 3

dspfarm profile profile-identifier transcode

Example:

Device(config)# dspfarm profile 15 transcode

Enters DSP farm profile configuration mode, defines a profile for DSP farm services, and enables the profile for transcoding.

Step 4

call-progress-analysis

Example:

Device(config-dspfarm-profile)# call-progress-analysis

Enables call progress analysis (CPA) on CUBE.

  • You must configure this command to activate the CPA feature and set CPA parameters.

Step 5

exit

Example:

Device(config-dspfarm-profile)# exit

Exits DSP farm profile configuration mode and enters global configuration mode.

Step 6

voice service voip

Example:

Device(config)# voice service voip

Enters voice service configuration mode.

Step 7

cpa timing live-person max-duration

Example:

Device(conf-voi-serv)# cpa timing live-person 2501

(Optional) Sets the maximum waiting time (in milliseconds) that the CPA algorithm uses to determine if a call is answered by a live human.

Step 8

cpa timing term-tone max-duration

Example:

Device(conf-voi-serv)# cpa timing term-tone 15500

(Optional) Sets the maximum waiting time (in milliseconds) that the CPA algorithm uses to wait for the answering machine termination tone after the answering machine is detected.

Step 9

cpa threshold active-signal signal-threshold

Example:

Device(conf-voi-serv)# cpa threshold active-signal 18db

(Optional) Sets the threshold (in decibels) of an active signal that is related to the measured noise floor level.

  • If a signal threshold configured by this command is greater than the measured noise floor level, then the signal is considered as active. The active signal thresholds that you can configure are 9, 12, 15, 18, and 21 decibels.

Step 10

end

Example:

Device(conf-voi-serv)# end

Exits voice service configuration mode and returns to privileged EXEC mode.

Example: Enabling CPA and Setting the CPA Parameters

The following example shows how to enable CPA and set a few timing and threshold parameters. Depending on your requirements, you can configure more timing and threshold parameters. 


Device> enable
Device# configure terminal
Device(config)# dspfarm profile 15 transcode
Device(config-dspfarm-profile)# call-progress-analysis
Device(config-dspfarm-profile)# exit
Device(config)# voice service voip
Device(conf-voi-serv)# cpa timing live-person 2501
Device(conf-voi-serv)# cpa timing term-tone 15500
Device(conf-voi-serv)# cpa threshold active-signal 18db
Device(conf-voi-serv)# end

Verify the Call Progress Analysis Over IP-to-IP Media Session

Perform this task to verify that call progress analysis has been configured for a digital signal processor (DSP) farm profile.

SUMMARY STEPS

  1. enable
  2. show dspfarm profile profile-identifier

DETAILED STEPS

Step 1

enable

Enables privileged EXEC mode.

Example:

Device> enable

Step 2

show dspfarm profile profile-identifier

Displays the configured DSP farm profile information for a selected Cisco Call Manager group. In the following sample output, the Call Progress Analysis field shows that CPA is enabled.

Example:

Device# show dspfarm profile 3

 Profile ID = 3, Service =Universal TRANSCODING, Resource ID = 3
 Profile Description :
 Profile Service Mode : Non Secure
 Profile Admin State : UP
 Profile Operation State : ACTIVE
 Application : CUBE   Status : ASSOCIATED
 Resource Provider : FLEX_DSPRM   Status : UP
 Number of Resource Configured : 4
 Number of Resources Out of Service : 0
 Number of Resources Active : 0
 Codec Configuration: num_of_codecs:4
 Codec : g711ulaw, Maximum Packetization Period : 30
 Codec : g711alaw, Maximum Packetization Period : 30
 Codec : g729ar8, Maximum Packetization Period : 60
 Codec : g729abr8, Maximum Packetization Period : 60
 Noise Reduction : ENABLED
 Call Progress Analysis : ENABLED

Tips to Troubleshoot

Use the following commands to troubleshoot the call progress analysis for SIP-to-SIP calls:

  • debug ccsip all

  • debug voip ccapi inout

  • debug voip hpi all

  • debug voip ipipgw

  • debug voip media resource provisioning all