System Requirements and Feature Support

This document describes available features, known issues, and any limitations you may experience when using WebEx services with a variety operating systems and Web browsers.


Note

WebEx will support any Linux distribution as long as it meets the following requirements:

  • Kernel: 2.6 or later

  • X Lib: X11R6 or later compatible

  • C++ Lib: libstdc++ 6

  • Desktop Environment: XFce 4.0 or later, KDE, Ximian, Gnome

  • GDK/GTK+ version: 2.0 or later

  • Glib: 2.0 or later

  • Java 1.6

Language Support

Language

Meeting Center1

Event Center

Training Center

Support Center

Chinese (Simplified)

Yes

Yes

Yes

Yes

Chinese (Traditional)

Yes

Yes

Yes

Yes

Dutch

Yes

Yes

Yes

Yes

English

Yes

Yes

Yes

Yes

French

Yes

Yes

Yes

Yes

German

Yes

Yes

Yes

Yes

Italian

Yes

Yes

Yes

Yes

Japanese

Yes

Yes

Yes

Yes

Korean

Yes

No

Yes

Yes

Portuguese (Brazil)

Yes

Yes

Yes

Yes

Russian

Yes

Yes

Yes

Yes

Spanish (European)

Yes

Yes

Yes

Yes

Spanish (Latin America)

Yes

Yes

Yes

Yes

Swedish

Yes

No

No

No

1 Mac localized languages are available only for Meeting Center. Training Center, Event Center, and Support Center do not support the localized languages.

Operating System and Browser Support

Windows

Mac OS X1

Linux

Operating Systems

2003 Server, Vista 32-bit/64-bit, Windows 7 32-bit/64-bit, Windows 8 32-bit/64-bit, Windows 8.1 32-bit/64-bit

10.6, 10.7, 10.8, 10.9, 10.10

Ubuntu 10x and 11x (Gnome), Red Hat 5, 6, Open SuSE 11.4 Fedora 15, 16 (all 32-bit)

Available WebEx Services

All services

Meeting Center Training Center Event Center Sales Center Remote Support

Meeting Center Event Center Training Center Remote Support

Minimum System Requirements

Processor

Intel Core2 Duo CPU 2.XX GHz or AMD processor (2 GB of RAM recommended)

Intel (512 MB of RAM or more recommended)

Intel or AMD x86

JavaScript

JavaScript and cookies enabled

JavaScript and cookies enabled

JavaScript and cookies enabled

Other

Active X enabled (unblocked for IE is recommended) Java 6 or later

Java 6, libstdc++ 6.0, GNOME/KDE windowing system

Browsers

Internet Explorer

7, 8 (32-bit/64-bit), 9 (32-bit/64-bit), 10 (32-bit/64-bit), 11 (32-bit/64-bit)

Mozilla

Firefox2

Latest

Latest

Latest

Safari

5, 6, 7, 8

Chrome2

Latest 32-bit/64-bit

Latest 32-bit/64-bit

1Joining a Meeting on a Mac

  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.
  • When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.

2Using WebEx on Chrome

  • Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.

Windows XP and Internet Explorer 6 End-of-Support Announcement

As you may be aware, Microsoft has announced that Windows XP will no longer be supported as of April 8, 2014. If you are using Windows XP, we highly recommend that you upgrade to a supported version of Windows. We understand that not everyone will be able to meet the Microsoft time line, so WebEx will continue Windows XP support through the end of 2014, with one exception—if an issue comes up with Windows XP that requires Microsoft changes, WebEx will be unable to fix the issue because Microsoft will no longer be providing updates. Starting in January 2015, WebEx will no longer support Windows XP. We recommend that you upgrade to a supported version of Windows before this date.

To keep up with current web standards, WebEx will no longer support Internet Explorer 6, starting with the WBS29.8 release. We recommend that you upgrade to a more recent version of Internet Explorer or use a different browser before your WebEx site is updated to WBS29.8.

Citrix XenDesktop and XenApp Support

Added support for Citrix XenDesktop 5.0, 5.5, 7.0, and XenApp 6.5 where the host operating system and virtual operating system are both Windows (Windows XP or Windows 7). Host OS is the operating system installed on the end user's local computer. Virtual OS is the operating system delivered by the server.

See Known Issues and Limitations for additional information.

Cross-platform Features

These features are supported in each WebEx service.

Meeting Center

Windows

Mac OS X

Linux

Host meetings

yes

yes

yes

Attend meetings

yes

yes

yes

Join teleconference before host

yes

yes

yes

Attendee ready indicator

yes

yes

yes

Quick Start tab (for inviting and reminding participants)

yes

yes

no

Send meeting transcript

yes

no

no

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes)

yes

yes

no

Application sharing and annotation

yes

yes

yes

Web content browser sharing and annotation

yes

yes

yes

Desktop sharing and annotation

yes

yes

yes

File and whiteboard sharing and annotation

yes

yes

yes

Web content sharing

yes

yes

yes

Remote desktop control

yes

yes

yes

Remote application control

yes

yes

yes

Web browser remote control

yes

yes

yes

Desktop remote control

yes

yes

yes

PowerPoint animations and transitions

yes

view only

view only

Automatically play presentations

yes

yes

yes

Automatically advance presentations

yes

yes

yes

Chat

yes

yes

yes

High-quality video

yes

yes

view only

High-definition video

yes

yes

no

Full-screen video view with high-definition video

yes

yes

no

Active-speaker switched video

yes

yes

yes

Offload video processing to GPU

yes

yes

no

Self view when sending video

yes

yes

no

Medianet features supported

yes

no

no

WebEx Audio

yes

yes

yes

Cisco Unified MeetingPlace version 8.x Audio

yes

yes

yes

Third-Party Audio (TSP)

yes

yes

yes

Personal Conferencing

yes

yes

yes

Integrated Internet phone (VoIP)

yes

yes

yes

Client-side recording (WRF)

yes

no

no

Network-based recording (ARF)

yes

yes

yes

Stand-alone playback (WRF/ARF)

yes

yes

no

Playback in browser (WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

Polling

yes

yes

yes

Printing

yes

no

no

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

basic and advanced

basic

basic

Notes and closed captioning

yes

yes

yes

Customized information tab

yes

no

no

32-bit and 64-bit Microsoft Outlook integration

yes

no

no

Event Center

Windows

Mac OS X

Linux

Host events

yes

yes

yes

Attend events

yes

yes

yes

Join teleconference before host

yes

yes

yes

Quick Start tab (for inviting and reminding participants)

yes

yes

no

Attendee ready indicator

no

yes

no

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)

yes

yes

no

Panelists

yes

yes

yes

Q&A

yes

yes

yes

Application sharing and annotation

yes

yes

yes

Web content browser sharing and annotation

yes

yes

yes

Desktop sharing and annotation

yes

yes

yes

File and whiteboard sharing and annotation

yes

yes

yes

Web content sharing

yes

yes

yes

PowerPoint animations and transitions

yes

view only

view only

Automatically play presentations

yes

yes

yes

Automatically advance presentations

yes

yes

yes

Chat

yes

yes

yes

High-quality video

yes

yes

view only

High-definition video

no

no

no

Full-screen video view with high-quality video

yes

yes

yes

Active-speaker switched video

yes

yes

yes

Offload video processing to GPU

no

no

no

Self view when sending video

yes

yes

no

Medianet features supported

no

no

no

WebEx Audio

yes

yes

yes

Cisco Unified MeetingPlace version 8.x Audio

yes

no

no

Third-Party Audio (TSP)

yes

no

no

Integrated Internet phone (VoIP)

yes

yes

yes

Client-side recording (WRF)

yes

no

no

Network-based recording (ARF)

yes

yes

yes

Stand-alone playback (WRF/ARF)

yes

yes

no

Playback in browser (WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

Polling

yes

yes

yes

Printing

yes

no

no

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

basic and advanced

basic

basic

Customized information tab

yes

no

no

32-bit and 64-bit Microsoft Outlook integration

yes

no

no

Support Center

Windows

Mac OS X

Linux

Host support session

yes

yes

yes

Attend support session

yes

yes

yes

Record sessions

yes

no

no

Remote computer access

yes

yes

yes

Desktop sharing and annotation

yes

yes

yes

File sharing and annotation

yes

no

no

Share web content (customer service representative)

yes

no

no

View web content (customer)

yes

yes

no

Remote print

yes

no

no

Chat

yes

yes

yes

Reboot remote computer and reconnect (safe mode)

yes

no

no

Display user system information

yes

limited

limited

Log on as different user

yes

no

no

High-quality video

yes

no

no

High-definition video

no

no

no

Full-screen video view with high-quality video

yes, but without thumbnails

no

no

Active-speaker switched video

no

no

no

Offload video processing to GPU

no

no

no

Self view when sending video

no

no

no

Medianet features supported

no

no

no

WebEx Audio

yes

yes

yes

Cisco Unified MeetingPlace version 8.x Audio

no

no

no

Third-Party Audio (TSP)

no

no

no

Client-side recording (WRF)

yes

no

no

Network-based recording (ARF)

yes

yes

yes

Stand-alone playback (WRF/ARF)

yes

yes

no

Playback in browser (WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

Integrated Internet phone (VoIP)

yes

yes

yes

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

basic and advanced

basic

basic

Training Center

Windows

Mac OS X

Linux

Host training sessions

yes

yes

yes

Attend training sessions

yes

yes

yes

Join teleconference before host

yes

yes

yes

Attendee ready indicator

yes

yes

yes

Breakout sessions

yes

yes

yes

Hands-on Lab sessions

yes

yes

no

Q&A

yes

yes

yes

Quick Start tab (for inviting and reminding participants)

yes

yes

no

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)

yes

yes

no

Application sharing and annotation

yes

yes

yes

Web content browser sharing and annotation

yes

yes

yes

Desktop sharing and annotation

yes

yes

yes

File and whiteboard sharing and annotation

yes

yes

yes

Desktop sharing

yes

yes

yes

Remote application control

yes

yes

yes

File and whiteboard sharing and annotation

yes

yes

yes

PowerPoint animations and transitions

yes

view only

view only

Automatically play presentations

no

no

no

Chat

yes

yes

yes

High-quality video

yes

yes

view only

High-definition video

yes

yes

no

Full-screen video view with high-quality video

yes

yes

no

Active-speaker switched video

yes

yes

yes

Offload video processing to GPU

no

no

no

Self view when sending video

yes

yes

no

Medianet features supported

no

no

no

WebEx Audio

yes

yes

yes

Cisco Unified MeetingPlace version 8.x Audio

yes

no

no

Third-Party Audio (TSP)

yes

no

no

Integrated Internet phone (VoIP)

yes

yes

yes

Client-side recording (WRF)

yes

no

no

Network-based recording (ARF)

yes

yes

yes

Stand-alone playback (WRF/ARF)

yes

yes

no

Playback in browser (WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

Polling

yes

yes

yes

Offline polling editor

yes

no

no

Renaming tabs (for file sharing and polls)

yes

yes

no

Printing

yes

no

no

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

basic

basic

basic

Multimedia files

yes

yes (QuickTime)

no

Floating icon tray

yes

yes

no

32-bit and 64-bit Microsoft Outlook integration

yes

no

no

Cross-platform Known Issues and Limitations

This section contains known issues and limitations about the browsers and operating systems supported by WebEx. For information about other known issues, see the individual release notes for each service.

Presentation Studio On Demand

  • Presentation Studio does not support OpenSolaris and newer versions of Linux distributions.

Linux 64-bit support

  • 64-bit Linux distributions are not officially supported.

  • Firefox 64-bit is not supported.

Microsoft Office 2010 support

  • UCF Toolkit is not supported with Microsoft Office 2010 64-bit.

  • New animations, transitions, and 3D graphics introduced in Microsoft Office 2010 are not supported.

  • Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook 2010 64-bit.

Microsoft Office 2013 Support
  • If you have Microsoft Office 2013 installed, the following features are not supported when sharing PowerPoint 2013 files:
    • Animations and transitions
    • Embedded video or audio files
    • PowerPoint notes in a dedicated panel
    • UCF Toolkit

  • If you have customized your Info Tab, some custom elements may not be supported. We recommend that you validate it to make sure it continues to display properly in a WebEx meeting.

  • In a few cases, the following problems might occur:
    • Text and fill colors might be slightly different from the actual colors in a slide.
    • Some graphic elements might be missing from a slide.
    • Fonts might appear blurry on a slide or might be different from the original.
    • The size of shapes might be different from the original.

  • If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically removed in Slide Show view; however, the object may continue to display when the file is shared in a WebEx meeting.

  • You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the application sharing or desktop sharing features instead.

  • You cannot share Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application sharing or desktop sharing features instead.

  • You cannot share Word 2013 (64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing feature. Use the application sharing or desktop sharing features instead.

Windows 2000

Windows 2000 is no longer supported starting in this release. Users of Windows 2000 may still be able to join meetings, but performance is not guaranteed.

Mac OS

  • Users of Mac OS X 10.5 or earlier are no longer able to connect to a WebEx meeting.

  • Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.

  • The WebEx Network Recording Player does not support converting recordings to MP4 format on Mac systems.

Firefox 4.0 or higher

The Windows operating system supports only the 32-bit version Firefox.

Citrix XenDesktop and XenApp

  • Due to an architectural limitation of the virtual desktop environment, sending video may not work smoothly. In addition, when sending video in a meeting, the frame rate may be very low. This will result in a less-than-optimal user experience when sending video.

  • Some video files cannot be shared in a virtual desktop environment.

  • If the host operating system is Mac OS, webcam and microphone (either external or integrated) may not be recognized and cannot be used in a meeting.

  • Remote Access and Access Anywhere are not supported because the Remote Access and Access Anywhere agents will be automatically removed by the underlying Citrix platform after the operating system restarts.

  • Productivity Tools users cannot start a One Click meeting or start a scheduled meeting from Outlook successfully.

  • When using Productivity Tools as a published app on XenApp, a user must log out of the Productivity Tools app before exiting the app. Otherwise, the session ID will not be automatically be cleared from the server.

Mac OS X 10.8 Mountain Lion

When starting or joining a meeting using PAC proxy on Mac OS X 10.8 Mountain Lion, the meeting application crashes. This is an operating system bug that was reported to Apple (Apple bug report # 11844696). The issue was resolved in the Mac OS X 10.8.2 build.

Internet Explorer 10 and 11

The "Enhanced Protected Mode" in Internet Explorer 10 and 11 on the desktop is not supported. Since this mode offers plugin-free browsing experience, the WebEx add-ons are disabled and neither ActiveX nor Java download methods can be used. Users can still use the temporary folder solution (TFS) to join a meeting. Alternatively, users can choose to turn off Enhanced Protected Mode in order to join the meeting normally.

Windows 8 and 8.1

  • Users cannot share Excel files on devices running 32-bit and 64-bit versions of Windows 8 and 8.1 using 32-bit and 64-bit versions of Excel.

  • For file sharing, you must have Adobe Reader to share PDFs.

  • When file sharing Microsoft PowerPoint files in "Print Driver" mode, some content may not appear. We recommend that you use our standard "UCF" mode, application sharing, or desktop sharing instead.

  • For file sharing, we recommend that you use a 32-bit version of Microsoft Office because the 64-bit version of Word is not supported.

  • If a presenter using Windows 8 or 8.1 shares his or her application or desktop, other participants will see windows with a crosshatch pattern on top of the shared content in places where any panels are open. This problem occurs with all panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators. We recommend that presenters using Windows 8 or 8.1 keep panels closed as much as possible to provide a better viewing experience for other participants.

  • When connecting to remote computer with Windows 8 or 8.1, the local screen will not be able to be blacked out.

Windows 8.1 Only

  • File sharing Word documents for the 32-bit version of Microsoft Office 2010 is not supported for Windows 8.1. We recommend that you use application sharing or desktop sharing instead.