The Opportunity Platform (TOP)

In this role, you’ll be part of an actively growing Professional Services (PS) team. The Cisco PS organization helps customers optimize their network investment and speed the adoption and migration of sophisticated technologies. A key component of the PS portfolio is our Project Management capability and expertise.

For Project Specialist, day-to-day activities include:

• Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved.
• Ensuring compliance with legislation and regulatory requirements.
• Managing internal and external collaborators, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems

Cisco seeks High Touch Operations Analyst to work with designated customers, such as Large Enterprise Companies, ensuring they receive premium-level service. As the person between the customer and Cisco Support Services, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the chance to create a difference in this stimulating role.

For High Touch Operations Specialists, day-to-day activities include:

• Support delivery of the High Touch Technical Care program to major accounts.
• Regularly work well with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution.
• Identify, build and manage relationships with customers' operational teams, and their management
• Coordinate technical support to accurately handle operational issues and customer needs, and ensure service delivery meets customer expectations.

As a Consult Engineer, you will become a trusted advisor to our customers. You will collaborate with them to build a solid, long-term relationship, providing thought leadership in solving their technology challenges and supporting them in achieving their business outcomes. On a day-to-day basis, this involves working with them directly to review their technical business requirements in order to propose new technology designs that will meet their current and future needs. This will involve the provision of a range of IT consultancy services and the creation and presentation of project documentation incorporating elements design, implementation and testing in line with Cisco standards.

For Consulting Engineer, day to day activities:

• Building and maintaining relationships with a variety of international customers
• Navigate customers through evolving technology and digital transformation.
• Prepare customer's business and technology infrastructure for emerging trends
• Propose and review data center, cloud, network or security designs exceeding business specifications.
• Install, configure, and integrate new solutions or applications of Cisco and Third Party solutions.
• Building a specialization in a specific technology, customer or market segment, based on broad general training.
• Update the JD requirement; updating the following line:
• You are based, able to live and work in Poland and hold a refugee status (VISA sponsorship from Cisco is not provided).

• Understanding of core Project Management/Business Operations knowledge areas with focus on time-scope/quality-cost constraints.
• Opportunity to shadow technology professionals and understand a broad range of Cisco Technologies.
• Interaction with Cisco employees and clients.
• A competitive salary and generous benefits.
• Being part of a diverse and international team composed by people with different backgrounds and areas of expertise.
• Dedicate part of your time to lead/be part of Cisco’s internal initiatives where you can deliver results by applying your creativity and motivation to make the difference.

• You are based and able to live and work in the country where you’re based (VISA sponsorship from Cisco may be considered if needed).
• You have basic written and verbal English interpersonal skills.
• You have strong organizational and analytical skills.
• You have a curiosity about technology demeanour
• You produce quality work.
• You can adjust to a constantly evolving environment and prioritize your activities/set the right expectations with your internal and external partners.

• You have strong organizational and analytical skills.
• You have interest in technology.
• You produce quality work.
• You are able to adjust in rapidly changing environment and to prioritize your activities/set the right expectations with your internal and external stakeholders.
• You have basic written and verbal English communication skills.