Troubleshoot Email Encryption "Client Data Not Updated" Error

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Updated:July 10, 2024
Document ID:221982

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    Introduction

    This document describes how to troubleshoot error "Client Data Not Updated" on Cisco Secure Email Encryption Admin Portal.

    Prerequisites

    Understanding of Cisco Email Encryption Service (formerly known as Cisco Registered Envelope Service) and Microsoft 365 (Azure AD, Entra ID).

    Problem

    Error "Client Data Not Updated" occurs when attempting to save Office 365 Mailbox/Azure AD settings under Addin Config on the Email Encryption Service Admin Portal as shown in this image.

    Error: Client Data not UpdatedError: Client Data not Updated

    Cause

    Incorrect Tenant, Client ID, or Invalid Client Secret.

    1. Verify the Sign-in Logsof the Registered Application on Entra ID (Azure AD) by navigating to Applications > Enterprise Applications. Click Email Encryption Service Application.

    2. Under Activity > Sign-in logs, click Service principal sign-in. Verify the latest failure attempts.

    Sign-in LogsEntra ID Sign-in Logs

    Resolution

    Step 1. Log in to Microsoft Entra ID as an Administrator. Navigate to  Applications > App Registrations > All Applications. Click Registered Email Encryption Service Application.

    Step 2. From the Overview page of the Registered Application, copy the Application (client) ID and Directory (tenant) ID. Copy the Client secretfrom Certificates & Secrets.

    Copy Client SecretMicrosoft Entra Application Overview

    CRES Client SecretCopy Client Secret

    note-icon

    Note: Please generate a new client secret if you are unaware of the previously created value by clicking New Client Secret .

    Step 3. Click Add-in Configtab on the CRES Admin Portal. Enter the Tenant, Client ID, and Secret obtained from Entra ID under Azure AD Details, and click Save Details.

    Related Information

    Revision History

    Revision Publish Date Comments
    2.0
    10-Jul-2024
    Updated Formatting.
    1.0
    13-May-2024
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Udupi Krishna
      Technical Consulting Engineer

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